# Senyo AI

> Senyo AI is support-ticket automation for SMM (social media marketing) panels that expose the Perfect Panel admin API v2. It reads the panel's support tickets, works out the request (cancel, speed-up, refill or fake-completion complaint), checks that the order belongs to the customer, forwards a short message to the order's provider in a Telegram or WhatsApp group, and posts a templated reply to the customer in their language (18 languages). Built by Senyo Labs.

## Key facts

- Website: https://senyoai.com (Turkish at /tr, the default; English at /en)
- Company: Senyo Labs (https://senyolabs.com)
- Product type: hosted web app (SaaS) for SMM panel owners
- Panel compatibility: panels compatible with the Perfect Panel admin API v2 (`/adminapi/v2`) only
- Request types handled (exactly 4): cancel, speed-up, refill, fake-completion (short-delivery) complaint
- Provider channels: Telegram (the owner's own @BotFather bot) and WhatsApp (linked by QR code)
- Reply languages: 18 (en, tr, ru, uk, es, pt, de, fr, it, ar, fa, ur, hi, id, vi, zh, ja, ko), detected without AI and at no extra cost
- Parse modes: rule-based (default) or AI mode on a local Ollama model (opt-in per panel); ticket text is not sent to a third-party AI API
- Ticket pickup: about 15 seconds after a ticket is created when the panel snippet is installed; a safety sweep also runs every minute
- Billing: per panel; free plan, then Standard $9, Growth $29, Pro $79 per panel per month (yearly is 20 % off)
- Payments: crypto only, through Cryptomus or Heleket; wallet top-ups from $1 to $10,000; no card payments
- Security: panel API keys, bot tokens, WhatsApp sessions and 2FA secrets encrypted at rest with AES-256-GCM; optional TOTP 2FA

## Plans (per panel, per 30-day period)

- Free: $0. 50 AI parses, 200 rule-based parses. No overage: AI falls back to rule-based, and when that quota is used up, new messages are left unanswered until the next period.
- Standard: $9/month or $86.40/year. 1,500 AI, 10,000 rule-based. Overage $0.022 per AI parse, $0.0005 per rule-based parse.
- Growth: $29/month or $278.40/year. 6,000 AI, 50,000 rule-based. Overage $0.018 / $0.0003.
- Pro: $79/month or $758.40/year. 20,000 AI, unlimited rule-based. Overage $0.014 per AI parse.
- A parse is one analysed message; it counts even when no action results.

## What it does not do

- No card payments (crypto only)
- No public developer API and no outbound webhooks
- No Discord or Slack integration
- Does not close tickets (it replies; closing is up to you)
- Does not read providers' replies in Telegram or WhatsApp (it re-checks the order status in the panel instead)
- Does not work with panels that lack the Perfect Panel admin API v2
- Does not reply when it cannot understand a request; the ticket stays pending for a human

## Pages

- [Home (TR)](https://senyoai.com/tr) · [Home (EN)](https://senyoai.com/en): how it works, features, security, pricing, FAQ
- [Blog (TR)](https://senyoai.com/tr/blog) · [Blog (EN)](https://senyoai.com/en/blog)
- [Privacy (TR)](https://senyoai.com/tr/gizlilik) · [Privacy (EN)](https://senyoai.com/en/privacy)
- [Terms (TR)](https://senyoai.com/tr/kullanim-sartlari) · [Terms (EN)](https://senyoai.com/en/terms)
- [Register (TR)](https://senyoai.com/tr/kayit-ol) · [Register (EN)](https://senyoai.com/en/register)

## More information

- Full reference: https://senyoai.com/llms-full.txt
- Sitemap: https://senyoai.com/sitemap.xml