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Senyo AI
Security

Your panel key and data stay protected

Senyo AI works with your panel's API key. So we state plainly what we store, what we never share and what we will never ask you for.

  • Encrypted storage
  • Two-step verification
  • Self-hosted AI
Commitments

Our commitments

What you need to know as a panel owner, without the jargon.

  • Your key is stored encrypted

    Your panel key is stored encrypted and never sent to your browser. You enter it once; after that only our servers use it.

  • Two-step verification

    Turn on two-step verification for your account with an app such as Google Authenticator.

  • Ticket text stays with us

    Ticket text is never sent to third-party AI services. AI mode runs on a model we host ourselves.

  • Protection against unauthorised access

    Sign-in and account actions are protected against repeated and unauthorised access attempts.

  • We never ask for your password

    We never ask for your password; only your panel API key is needed. A message asking for your password is not from us.

  • Every admin action is logged

    Every change our team makes to an account is recorded and can be reviewed later.

Data flow

Which data goes where

While a ticket is handled, data only goes where it is needed, and only as much as needed.

  1. 01

    Your panel

    Pending tickets and the related order are read with your API key.

  2. 02

    Senyo AI

    The request type and order ID are extracted and the order is checked against the customer.

  3. 03

    Provider group

    Only the provider's order ID and the action are sent, e.g. “123456 cancel”.

  4. 04

    Customer reply

    The reply text is posted to the ticket in your panel, in the customer's language.

What we never ask for

We do not need these to run the service. Do not share them on any channel.

  • Your panel or account password

    The panel API key is all we need to connect.

  • Your card details

    Payments go to your wallet in crypto; no card details are taken.

  • Extra personal data about your customers

    Only the ticket text and the related order are processed. Nothing else is requested.

Report a security issue

If you have noticed a security issue, write to us. Please do not share the details on public channels.

info@senyolabs.com
Send a security report